Terms and conditions

This site is provided by PDSA and your using this site constitutes acceptance in full of the following terms and conditions from your very first visit. PDSA reserves the right to change these terms and conditions at any time by posting changes online. If you continue to use this site after notice of changes are posted, this will be deemed as your acceptance of these. The site is not concerned with providing specific veterinary advice; any information provided should not be used for diagnosing or treating a veterinary problem. If you believe your pet may be sick or injured you should consult your own vet. If you are eligible for support from PDSA you will first need to register with us either at one of our PDSA PetAid hospitals or by contacting us on 0800 731 2502.

If you copy content from the site, you may only do so for your own personal use and provided that you fully acknowledge that PDSA is the source of the material. Commercial use is not permitted unless you have gained written authorisation from PDSA.

PDSA does not endorse any other organisations, products, websites or services mentioned in this site unless otherwise stated on the relevant pages. We shall not be liable for the accuracy, quality or completeness of any information or advice provided by these organisations. If there is any conflict between these Terms and Conditions and rules and/or specific terms of use appearing on this site relating to specific material, then the latter shall prevail. You agree to use this site only for lawful purposes and not to infringe the rights or restrict or inhibit the use and enjoyment of the site by any third party. You are granted access to these pages conditional upon your agreement to indemnify PDSA and not to hold it liable in any way for the results of any action you may take based on the material contained herein. PDSA does not guarantee that the functions contained in the material in this site will be uninterrupted or error- free, that defects will be corrected or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials. Every effort has been made to obtain consent from the people whose photographs are reproduced on this website. If you or anyone you know has their photograph on our site without their permission, please contact us and we will remove the photograph if requested.

The information contained in this website is applicable in the UK. Other countries may have different regulations. If accessing this website from outside the UK, you are advised to check locally for information specific to your own country. Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions, or the like, is, and will be treated as, non-confidential and non-proprietary information. These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Charity number and headquarters address

Head Office,
Whitechapel Way,
Priorslee,
Telford,
Shropshire TF2 9PQ

Tel: 01952 290999
Fax: 01952 291035

Registered charity nos. 208217 & SC037585

Founded in 1917
Patron: HRH Princess Alexandra, the Hon. Lady Ogilvy, KG GCVO

Security

This site uses a secure server that implements secure sockets layer technology to protect your credit card information. PDSA cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility. However, in the event of fraudulent or unauthorised use of your credit card by someone else to purchase goods from us on our server, PDSA will refund you for any money received by us as a result but only if you have notified your credit card issuer and us as soon as you become aware of the unauthorised use of your card.